I have never reserved a limo before, and after talking to the many different SF companies and hearing their rates, I decided to go with Epic mainly because of the rates and especially, the great customer service, namely Irwandie.
Even though my group number kept changing, Irwandie was understanding and flexible as we finalized our plans. He gave me exactly what we needed. I also appreciated how he always made himself available to answer any questions (very responsive and kind!) and how he worked to make sure everything went well on the day off - and it did. My friends and I had an amazing time in Napa.
If I ever need to reserve another limo, there's no question I'm going to call Irwandie at Epic again. Thank you for all your help!